Frequently Asked Questions

We proudly serve Austin, TX and nearby neighborhoods. If you’re unsure, contact us and we’ll confirm coverage.

Mon–Sat, 8:00–20:00. Same/next-day slots appear in the booking calendar when available.

Yes—every team member is background-checked and insured.

Use Book a Service, choose a service, date & time, add notes, and submit. You’ll get an email confirmation.

Yes. You can reschedule/cancel from your Dashboard or by contacting us. Please give at least 24h notice whenever possible.

Not required. You can leave access instructions in the booking notes.

Yes—standard supplies are included for cleaning and most services. If you prefer specific products, leave a note.

Absolutely. For anxious pets, let us know routines so we can keep them calm and safe.

Add details when booking (photos help). We’ll confirm feasibility and time needed.

Pricing is transparent per service; some are hourly, others fixed-package. The booking page shows your exact quote before confirmation.

You’ll receive a secure payment link/invoice. Tips are optional and appreciated.

Yes—recurring plans and bundled services may qualify. Watch the site for promos.

Use Reset Password. You’ll get an email to set a new one.

Open Change Email in Security. For safety we may ask to re-authenticate.

Yes—see Two-Factor Authentication to add an extra layer of security.